Privacy policy

Last updated: 19 October 2026.

JEIDAY PET operates this online store and related website, including its content, products, features, tools and services (the “Services”). Shopify provides the ecommerce platform used to deliver those Services. This Privacy Policy explains how personal information is collected, used and disclosed when you visit, use or purchase through our website, or contact us. Where our Terms of Service conflict with this policy about personal data processing, this Privacy Policy applies to that processing.

Please read it carefully. By visiting our Services you acknowledge that you have had the opportunity to read information about our personal-data practices.

Personal information we collect or process

“Personal information” means information that identifies you or can reasonably be linked to you. Information that has been made anonymous so it cannot reasonably identify you is not treated as personal information in this policy. Depending on how you use the Services, we may collect:

  • Contact details: name, postal address, delivery and billing addresses, email address and telephone number.
  • Financial and payment information: payment-card and bank information, transaction details, chosen payment method and payment confirmations. Payment processing may be carried out by authorised providers.
  • Account information: credentials, preferences, settings and other information you provide to create or manage an account.
  • Order and transaction information: products you view, add to a cart, purchase, return, exchange or cancel, as well as past transactions.
  • Messages and communications: details you include when contacting support or making an enquiry.
  • Device and usage information: browser, device, network and IP address, identifiers, and information about your interactions with the website, including through cookies and comparable technologies.

Where this information comes from

We may obtain information directly from you when you use the website or communicate with us; automatically from your device when you browse, use cookies or interact with the Services; and from authorised service providers, commercial partners or other third parties supporting the Services.

How we use personal information

Depending on the interaction, we use information to operate, personalise and improve the Services; process payments, orders, fulfilment, deliveries, returns and refunds; communicate order updates; create and maintain accounts; provide customer support; understand which products interest visitors; maintain and improve the customer experience; provide marketing and advertising where lawful; and prevent fraud, protect accounts, enforce terms or comply with legal obligations.

Marketing may include email or other communications and, where permitted, advertising based on interests or online activities. You may have rights to object to or opt out of certain activities, as described below.

How we disclose information

We may share information when reasonably necessary with Shopify, delivery providers, payment processors, technical support, analytics and customer-service providers; advertising, commercial or marketing partners where legally permitted; affiliated businesses where relevant; or third parties when you instruct or authorise us to do so. Information may also be disclosed in connection with legal proceedings, requests from competent public authorities, fraud prevention, restructuring or transactions involving the business, where permitted or required by law.

How Shopify processes your information

Shopify hosts the store and processes information related to access and use so that it can provide and improve ecommerce services. Data may be transferred to or processed by service providers in countries other than your own. Shopify may also process certain customer interaction information for its own applicable purposes and may act as a controller for certain processing activities. For more information on Shopify's practices and your rights, consult the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Third-party websites and links

Our Services may contain links to external sites or services. Their privacy and security practices are governed by their own policies. Review those policies before sharing personal information. We are not responsible for how independent third parties process information outside our Services.

Children's personal information

The Services are intended for a general audience and are not directed at children. We do not knowingly seek to collect personal information from children in breach of applicable law. A parent or guardian who believes a child has supplied information inappropriately should contact us to discuss the available rights and remedies.

Security and retention

We and our providers use appropriate safeguards to protect personal information, but no transmission or storage method is entirely secure. Please protect your account credentials and contact us if you believe an account or communication has been compromised. We retain information for as long as reasonably necessary for the purposes outlined here, including service delivery, record keeping, disputes, legal requirements and legitimate business needs, subject to applicable laws.

Your rights and choices

Depending on your country and the applicable law, you may have rights to access, obtain a copy of, correct, delete or transfer information, restrict or object to certain processing, withdraw consent when processing relies on consent, and opt out of specified marketing, data sharing or targeted advertising. Rights and legal exceptions vary by jurisdiction.

You can contact contact@jeidaypet.com to submit a request. We may need to verify your identity before responding. We will respond in accordance with applicable law and may explain if an exception applies. You may also manage marketing preferences through unsubscribe options in promotional messages where provided.

For eligible rights regarding certain forms of personal-information sharing or targeted advertising, visit Your Privacy Choices. Shopify may provide further controls via its Privacy Portal.

Complaints

Please contact us if you have questions or complaints about how information is processed. Depending on your location, you may also have the right to complain to the competent data-protection supervisory authority.

International transfers

Because Shopify and some service providers operate internationally, personal information may be stored or processed outside the country where you reside. Where required, processing and cross-border transfers are subject to the safeguards and legal requirements applicable to that processing.

Changes to this policy

We may update this Privacy Policy from time to time, for example when our services, legal requirements or processing practices change. The most recent version will be posted on this website with an updated date where appropriate.

Contact

If you wish to ask a question or exercise a privacy right, please email contact@jeidaypet.com. Professional correspondence: JEIDAY PET, Le Phénix / Assistance Management Service, 125 boulevard Diderot, 75012 Paris, France. This is not a merchandise return address.