JEIDAY PET — Terms and Conditions of Sale

These terms describe the framework for online sales made through jeidaypet.com. Mandatory consumer protections under the law applicable to the purchaser continue to apply. Certain regulatory and logistics details remain under verification and must be completed or corrected where required.

1. Seller

Bilal IBNOU-TALEB, sole trader (EI), registered with the Paris Trade and Companies Register under number 131 559 734, SIRET 131 559 734 00010, registered trade name JEIDAY PETS, trading online as JEIDAY PET. Professional correspondence: Le Phénix / Assistance Management Service, 125 boulevard Diderot, 75012 Paris, France. Customer email: contact@jeidaypet.com.

2. Products

These terms cover the distance sale of items offered on jeidaypet.com. Essential features, pack contents, variants, stock availability and applicable warnings are detailed on the product pages. Goods supplied must correspond to their contractual description. Information about manufacturers, traceability, safety and importer responsibility must be verified and provided as required by law.

3. Prices, tax and promotions

Prices are displayed in euros or the currency applicable to the selected market. The checkout shows payable shipping charges, taxes and supplements before the order is confirmed. An automatic 20% promotion on a qualifying second JEIDAY FLOW fountain may apply once per order, subject to the offer displayed at checkout. Based on a French unit price of €59.99, two qualifying fountains would total €107.99 before delivery if the promotion applies. Filters are sold separately in packs of 4, 8 or 12 sets.

4. Ordering and payment

The customer selects items, quantities and variants, reviews the cart, provides contact and delivery information, chooses available shipping and payment methods and sees the final total before confirming an order involving payment. A confirmation is sent to the email address supplied. Available payment methods and checkout rules are displayed during the transaction.

5. Shipping

The destinations served, methods and delivery charges are shown before checkout confirmation. For mainland France, standard shipping is €7.99 for orders below €50 and free on orders from €50. Express shipping, when offered, is €8.99. Indicative total times, preparation included, are 8–13 days standard or 5–8 days express. Other destinations have different rates and limitations as described in Shipping & Delivery. The Portuguese islands are currently excluded from the logistics partner's service. No additional shipment charge will be imposed after ordering without consent. Applicable statutory rights in case of delay remain unaffected.

6. Withdrawal rights

For eligible distance consumer contracts, the purchaser generally has 14 days after receiving goods to notify the seller of the decision to withdraw without giving a reason, subject to statutory exceptions. The consumer may send an unequivocal declaration to contact@jeidaypet.com or use the online withdrawal process. Goods must generally be returned within 14 days after the withdrawal notification, in accordance with applicable law. Direct return transport costs may be borne by the consumer where legally disclosed. Refunds are made within statutory time limits; where legally permitted, reimbursement may be deferred until goods or proof of return are received. Statutory exceptions and consumer rights continue to apply.

7. Defective goods and legal guarantees

French statutory conformity guarantees and rights concerning hidden defects apply in accordance with the law, independently of the withdrawal right. Customers may contact support about faulty, damaged or non-conforming goods without waiving statutory remedies.

8. Returns and assistance

Contact customer support for the correct return procedure and logistics address. The Paris domiciliation address is for correspondence and must not be used for merchandise returns. Consult our returns guidance and refund policy.

9. Personal data

Collection and processing of personal data required for orders, delivery, payment and customer support are described in the privacy policy.

10. Complaints, mediation and governing law

Please contact contact@jeidaypet.com first about complaints. Details of the competent consumer mediator and how to submit a case will be added following confirmation of membership. Mandatory French consumer law, and any overriding mandatory protections applicable in the consumer's country of residence, are preserved.

Outstanding compliance points: confirm consistency of registered trade name and domain, the relevant consumer mediator, product safety/manufacturer/importer information, complete delivery and fiscal conditions, contact details required by law and reliable acknowledgment of online withdrawal. This English text should be reviewed alongside the authoritative French terms before relying on it for international sales.